Customers who have made purchases on www.windbiglerbotanicals.com have the option to return products within 30 days of shipment, provided that the items are unused and in their original condition. *Essential Oils and Hydrosols are not returnable. Windbigler Botanicals does not cover return shipping costs or services. Refunds will be issued in the same manner as the initial payment within 30 business days of receiving the returned product. Windbigler Botanicals holds no responsibility for any misuse or mishandling of purchased products. In the case of breakages during shipping, customers are encouraged to contact us at store@windbiglerbotanicals.com with accompanying photographic proof. We appreciate your cooperation.